At Oasis Day Spa we pride ourselves on customer service. We understand that each customer is unique and our clients know when they call Oasis Day Spa they will receive personal, confidant and reliable service of the highest quality. We do our best to provide our customers with as much information as possible to help them make the right purchasing decision. We stake our reputation on customer satisfaction!
Listed below are some frequently asked questions that we hope you will find helpful.
Oasis Day Spa is committed to ensuring the health and safety of our guests. Our facilities are cleaned and disinfected regularly throughout the day. While you're visiting our spa, rest assured that fresh linens and a hygienic therapist await you. Help us to maintain our clean, safe environment by calling ahead to cancel if you have a fever or are exhibiting other flu-like symptoms.
Spa Questions
- Is there is difference between choosing a male or female massage? [0]
- Should I bring a bathing suit for hydrotherapy treatments? [0]
- Does the Spa provide any amenities or should I bring my own
items? [0] - Is it ok for ladies to receive treatments during their period? [0]
- Does the extraction during a facial involve lancet needles? [0]
- Is it best to eat right before or after my services? [0]
- What kinds of ingredients are included in your products? [0]
- What types of blends do you use for massage? [0]
- What types of wax does Oasis use? [0]
- What is the difference between all of your bikini waxes? [0]
- Is it best to shave before any of your treatments? [0]
- Is it ok to put make-up on after my facial? [0]
- How long should I wait to receive my next facial? [0]
- I’m pregnant, what types of treatments can I receive? [0]
- Is it ok for anyone underage to receive treatments? [0]
- Should I tell my therapists if I’m using any prescription
medicine? [0] - I have never received a massage, which one should I get? [0]
- I have never received a facial, which one should I get? [0]
- Do you offer acrylic nail service at your salon? [0]
- Do you provide ethnic hair services at your salon? [0]
- Do you provide parking? Are there parking lots by your locations? [0]
Shopping at Oasis
- What types of skin care lines does Oasis carry? [0]
- What do I do if I am not happy with my product? [0]
Our Policies
- Can I apply my gift certificate to another service? [0]
- Can I give my gift certificate to a friend and/or family member? [0]
- I have some Oasis credit left on my gift certificate; can
I use that towards my tip to my therapist(s)? [0] - What is your policy on Lost Gift Certificates? [0]
- Do you offer lunch or catering? [0]
- Do you provide space for events or private parties? [0]
- I’m holding an outside event, how do I go about booking
outcall events? [0] - Can I use my FUS (Frequent User Series) towards another treatment not included in
my package? [0] - What is your cancellation policy? [0]
- How can I get updates of your special promotions? [0]
Spa Questions
Dermalogica [0] and GM Collin [0]. Please see feel free to browse through our store [0] through this website.
contact us [0]. If the product was purchased at one of our spas, clients have 5 days from the purchase date to bring the product back into one of our locations. If the product was purchased via mail, the client has 10 days to ship it back to one of our spas. Please Note: No refunds will be given on products purchased, exchanges only.
Our Policies
Can I apply my gift certificate to another service?
Yes you can, but we will
redeem the gift certificate in a dollar amount (the value of the service). If
the service value is more than the gift certificate value, you will have an
Oasis Credit.This credit can only be applied to another service or product
at Oasis. You cannot use this credit to get cash back or tip the
therapists.
Can I give my gift certificate to a friend and/or family member?
Yes you can, but they must still reserve appointments with a
credit card number as well as the gift certificate number. When
they arrive the day of their service they must give the gift
certificate to the receptionist.
I have some Oasis credit left on my gift certificate; can I use that towards my tip to my therapist(s)?
No. The credit left on your gift certificate is not of cash value.
That credit can only be applied to another service or product
at Oasis Day Spa.
Do you offer lunch or catering?
Oasis offers light refreshments such as fruits, dried fruits & nuts,
water and a variety of tea within our spas. We can recommend
a variety of restaurants or caterers around the area that can
deliver that day of your appointments.
Do you provide space for events or private parties?
Yes we have space for small parties at our 1 Park Avenue and Westchester locations, and we
can accommodate larger groups at our Affinia Dumont Hotel location.
Please inform our events staff the date for availability.
I’m holding an outside event, how do I go about booking outcall events?
Please give us 1 week in advance to reserve any outside events.
You must specify what types of treatments you would like to offer.
Please call us at (212) 254-7722 and speak to our reservations
department.
Can I use my FUS (Frequent User Series) towards another treatment not included in my package?
Frequent User Series are discounted bulk treatments. Transferring that to another
treatment will change the discount pricing. Unfortunately you cannot transfer
treatments.
What is your policy on Lost Gift Certificates?
Gift cards are treated as cash and are not replaceable if lost or stolen. The bearer of the gift card is completely responsible for its loss or theft. Oasis cannot replace any lost gift cards.
How can I get updates of your special promotions?
You can go onto our website and subscribe on our home page for exclusive monthly specials. If you are interested in our website monthly specials, you can check on our special promotions page. Our promotions page is updated monthly and is not applicable towards gift certificate or cannot be combined with any discounts.
Do you provide parking? Are there parking lots by your locations?
Oasis does not provide parking, but there are parking lots within walking distance
around all three of our locations.
What is your cancellation policy?
If you cancel your appointments with less than 24 hours’ notice, you will be charged 100% of the total cost of the treatment(s) reserved under your credit card. Credit card details are required to secure bookings. You must speak to a live operator in order to cancel and you will receive a cancellation number for your reference. If you cannot provide us with a cancellation number, your credit card will be subject to full charge of your appointment(s). Treatment times & prices are subject to change without notification.